Outage in Sage
Banking Service - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage experienced a 22-day partial outage affecting Banking Service, Sage Intacct, and Sage Business Cloud Accounting (UKI), where UK customers were unable to onboard and re-authenticate with Santander Corporate Bank due to login screens that would spin indefinitely without completing the process. The issue was caused by a problem at third-party provider Santander, who worked on identifying and fixing the root cause over the extended duration. The service was restored on May 21st after Santander successfully applied their fix and monitoring confirmed normal performance.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 05/21/2026 03:12PM
The issue is resolved and the service continues to perform as expected.
MONITORING
16 days ago - at 05/20/2026 05:23PM
Third-Party Santander has successfully applied a fix.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
IDENTIFIED
17 days ago - at 05/19/2026 01:06PM
Third-Party Santander continues to work on a fix for the issue.
We apologise for any inconvenience this might cause.
IDENTIFIED
21 days ago - at 05/15/2026 02:48PM
Third-Party Santander has confirmed that they have identified the cause and are working on a fix for the issue.
We apologise for any inconvenience this might cause.
IDENTIFIED
23 days ago - at 05/13/2026 02:22PM
Third-Party Santander has confirmed that they continue to work on the issue as a top priority.
We apologise for any inconvenience this might cause.
IDENTIFIED
30 days ago - at 05/06/2026 02:55PM
Third-Party Santander has acknowledge the issue and are working on resolving it as a top priority.
We apologise for any inconvenience this might cause.
IDENTIFIED
about 1 month ago - at 04/29/2026 03:53PM
We have identified the cause of the issue and are working on a fix. We apologise for any inconvenience this might cause.
INVESTIGATING
about 1 month ago - at 04/29/2026 08:58AM
We have identified that customers in the UK are unable to onboard and re-authenticate with Santander Corporate Bank. Customers observe the Santander Bank login screen continues to spin but never completes the on-boarding/re-authentication.
The products/services impacted:
-Sage 50 Accounts
-Sage Business Cloud Accounting UKI
-Sage Intacct
-Sage 200 Standard UKI
-Sage 200 Professional
We are currently investigating.
INVESTIGATING
about 1 month ago - at 04/29/2026 08:44AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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