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Outage in Sage

Brightpearl - Operational

Resolved Minor
May 01, 2026 - Started about 1 month ago - Lasted 6 days
Official incident page

Incident Report

Summary AI Generated

Sage's Brightpearl service experienced an issue where orders were not allocating properly through multiple services in the US and UK regions. The incident was classified as minor but lasted approximately 143.7 hours from initial investigation to full resolution. The issue was identified and fixed, with the service returning to normal performance after extended monitoring to prevent reoccurrence.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Brightpearl Sage Brightpearl

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 05/07/2026 02:17PM

The issue is resolved and the service continues to perform as expected.

MONITORING about 1 month ago - at 05/05/2026 03:18PM

The service continues to perform as expected. Avoiding a reoccurrence is our priority as we continue to closely monitor the service.

MONITORING about 1 month ago - at 05/01/2026 04:06PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED about 1 month ago - at 05/01/2026 03:01PM

We have identified an issue in the US and UK where orders are not allocating through multiple services. We are currently working on a fix for the issue.

INVESTIGATING about 1 month ago - at 05/01/2026 02:42PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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