Sage's Brightpearl service experienced an issue where orders were not allocating properly through multiple services in the US and UK regions. The incident was classified as minor but lasted approximately 143.7 hours from initial investigation to full resolution. The issue was identified and fixed, with the service returning to normal performance after extended monitoring to prevent reoccurrence.
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The issue is resolved and the service continues to perform as expected.
The service continues to perform as expected. Avoiding a reoccurrence is our priority as we continue to closely monitor the service.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We have identified an issue in the US and UK where orders are not allocating through multiple services. We are currently working on a fix for the issue.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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