Sage 200 Standard (UKI) experienced degraded performance with users encountering latency issues for approximately 44.5 hours. The service team identified the latency problem and worked on a fix, followed by scheduled maintenance to apply improvements. The issue was resolved and the service returned to normal performance with ongoing monitoring to prevent recurrence.
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The issue is resolved and the service continues to perform as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We have scheduled a maintenance for the product to apply further improvements on Wednesday 6th May for 30 minutes, between 21:00 BST and 21:30 BST.
We apologise for any inconvenience this might cause.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We are continuing to work on a fix for this issue.
We have identified an issue where UKI customers are experiencing latency when using the product. We are currently working on a fix.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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