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Outage in Sage

Sage 200 Standard (UKI) - Degraded Performance

Resolved Minor
May 05, 2026 - Started about 1 month ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Sage 200 Standard (UKI) experienced degraded performance with users encountering latency issues for approximately 44.5 hours. The service team identified the latency problem and worked on a fix, followed by scheduled maintenance to apply improvements. The issue was resolved and the service returned to normal performance with ongoing monitoring to prevent recurrence.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage 200 Standard (UKI)

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 05/07/2026 12:29PM

The issue is resolved and the service continues to perform as expected.

MONITORING 29 days ago - at 05/06/2026 08:44PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

MONITORING 30 days ago - at 05/06/2026 12:14PM

We have scheduled a maintenance for the product to apply further improvements on Wednesday 6th May for 30 minutes, between 21:00 BST and 21:30 BST.

 We apologise for any inconvenience this might cause.

MONITORING about 1 month ago - at 05/05/2026 08:27PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED about 1 month ago - at 05/05/2026 04:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 05/05/2026 04:38PM

We have identified an issue where UKI customers are experiencing latency when using the product. We are currently working on a fix.

INVESTIGATING about 1 month ago - at 05/05/2026 04:01PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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