Outage in Sage
Sage Business Cloud Accounting (UKI) - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage Business Cloud Accounting experienced a partial outage affecting UK customers using the iOS mobile app, who encountered EC02 errors or were incorrectly prompted to create new accounts when attempting to log in. The issue prevented access to the mobile version of the accounting service for approximately 10 hours. The problem was identified, fixed, and service was fully restored with normal performance.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Business Cloud Accounting (UKI)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 05/06/2026 08:43PM
The issue is resolved and the service is available and performing as expected.
IDENTIFIED
19 days ago - at 05/06/2026 12:34PM
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
INVESTIGATING
19 days ago - at 05/06/2026 10:59AM
We have identified an issue preventing customers in the UK from accessing the iOS mobile version of SBC Accounting. Customers are presented with an EC02 error or asked to create an account when attempting to log into the IOS mobile app. We are currently investigating.
INVESTIGATING
19 days ago - at 05/06/2026 10:42AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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