Outage in Sage
Sage 50 - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage experienced a partial outage affecting the connected bridge service that prevented customers in the UK and North America from onboarding new customers across multiple Sage products including Sage 50, Remote Data Access, and other services. 19 customers reported the issue, which impacted Sage 50 variants, RDA services, Sage VIP Payroll, Sage HR, and Sage 300 People Managed Services. The issue was identified, fixed, and resolved within 44 minutes with all services restored to normal operation.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage 50 Sage 50 Sage Remote Data Access (RDA) NA Sage 300 People Managed Services Sage Remote Data Access (RDA) UKITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/08/2026 10:34AM
The issue is resolved and the service is available and performing as expected.
INVESTIGATING
4 days ago - at 05/08/2026 10:13AM
We have identified an issue preventing customers in the UK and NA from onboarding new customers via connected bridge service. So far, 19 customers reported the issue. This issue was reported 09:03 UTC on May 8th.
The products/services affected are:
- Sage 50 UKI
- Sage 50 CA
- Sage 50 US
- Remote Data Access (RDA) UKI
- Remote Data Access (RDA) NA
- Sage VIP Payroll (ZA)
- Sage HR
- Sage 300 People Managed Services (ZA)
We have identified the cause of the issue and are currently implementing a fix.
INVESTIGATING
4 days ago - at 05/08/2026 10:08AM
none
INVESTIGATING
4 days ago - at 05/08/2026 09:53AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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