Outage in Sage
Sage Intacct - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage Intacct experienced a 6.6-hour partial outage that prevented a subset of customers globally with SSO enabled from accessing the service. The issue was caused by SSO changes introduced during a deployment. The incident was resolved by rolling back the SSO changes, restoring normal login functionality for affected customers.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/11/2026 08:47AM
The incident was resolved at 07:54 UTC on the 11th of May after we applied a fix that rolled back the SSO changes introduced by the deployment. Customers have confirmed that they are able to log using SSO without issues. We will follow up with remediation steps to prevent this issue from reoccurring in the future.
No further communications will be sent.
MONITORING
1 day ago - at 05/11/2026 08:10AM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
IDENTIFIED
1 day ago - at 05/11/2026 07:01AM
We have identified the cause of the issue and are currently working on a fix.
We apologise for any inconvenience this might cause.
IDENTIFIED
1 day ago - at 05/11/2026 02:27AM
We have identified an issue preventing a subset of customers globally who have SSO enabled from accessing the service.
We are currently investigating.
INVESTIGATING
1 day ago - at 05/11/2026 02:11AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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