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Outage in Sage

Sage Business Cloud Accounting ZA - Operational

Major
May 18, 2026 - Started 8 days ago
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Business Cloud Accounting ZA

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Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 05/22/2026 01:27PM

The service continues to perform as expected, and we are closely monitoring.

MONITORING 4 days ago - at 05/21/2026 07:23PM

The scheduled maintenance has been completed and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED 4 days ago - at 05/21/2026 02:22PM

The server continues to be available for customers, and third-party integrations have been enabled.

We have scheduled a maintenance at 19:00 SAST on the 21th of May that will last for 3 hours minutes, until 22:00 SAST.

The service will remain unavailable during most of this scheduled window.

We apologise for any inconvenience this might cause.

IDENTIFIED 4 days ago - at 05/21/2026 12:41PM

The server continues to be available for customers, however third-party integrations will remain disabled until 16:00 SAST.

We have scheduled a maintenance at 19:00 SAST on the 21th of May that will last for 3 hours minutes, until 22:00 SAST.

The service will remain unavailable during most of this scheduled window.

We apologise for any inconvenience this might cause.

IDENTIFIED 4 days ago - at 05/21/2026 11:23AM

The server is now available for customers. We expect that some customers could potentially experience slowness while using the service and eventually will be presented with errors.

Third-Party integrations will remain disabled while we continue to investigate.

We apologise for any inconvenience this might cause.

IDENTIFIED 4 days ago - at 05/21/2026 11:14AM

We have scheduled an emergency maintenance at 13:15 SAST at 21th of May to help us resolve the issue.

The service will be unavailable for customers while we conduct this activity.

IDENTIFIED 5 days ago - at 05/21/2026 08:44AM

We have identified that customers are experiencing slowness and being presented with the following error "can´t reach this page".

We have identified the cause and are working on a fix.

We apologise for any inconvenience this might cause.

MONITORING 6 days ago - at 05/19/2026 11:18AM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING 7 days ago - at 05/19/2026 07:34AM

We have identified that customers may experience degraded performance when using the product.

We are currently investigating.

MONITORING 7 days ago - at 05/18/2026 07:08PM

The scheduled maintenance has been completed successfully. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

MONITORING 7 days ago - at 05/18/2026 12:48PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

We have scheduled a maintenance at 20:00 SAST on the 18th of May that will last for 20 minutes, until 20:20 SAST.

During this scheduled time customers might experience slow performance while using the service.

We apologise for any inconvenience this might cause.

IDENTIFIED 7 days ago - at 05/18/2026 09:52AM

We have completed the maintenance succesfully and the service is now available.

We continue to investigate to ensure that all services have resumed succesfully.

IDENTIFIED 7 days ago - at 05/18/2026 09:24AM

We have scheduled an emergency maintenance at 11:25 SAST at 18th of May to help us resolve the issue.

The service will be unavailable for customers while we conduct this activity.

We apologise for any inconvenience this might cause.

INVESTIGATING 8 days ago - at 05/18/2026 08:49AM

We have identified that customers are experiencing severe slowness when trying to use the product.

We are currently investigating.

INVESTIGATING 8 days ago - at 05/18/2026 08:16AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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