Outage in Sage
Brightpearl - Partial Outage
Resolved MajorIncident Report
Summary AI Generated
Brightpearl experienced a partial outage where customers in the US, Australia, Argentina, and Chile had some of their Shopify orders fail to process and appear in the system. The affected orders were reprocessed overnight and became available the following day. The incident lasted 19.8 hours before full service was restored.
We have identified that a subset of customers in the US, Australia, Argentina and Chile did not get some of their Shopify orders processed, and as a consequence won´t appear on the system.
We are currently investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/29/2026 09:13AM
The issue is resolved and the service is available and performing as expected.
IDENTIFIED
8 days ago - at 05/28/2026 01:52PM
The affected orders will be processed during the night and will be available on the 29th of May.
If you require assistance please reach out to Customer Services.
INVESTIGATING
8 days ago - at 05/28/2026 01:30PM
We have identified that a subset of customers in the US, Australia, Argentina and Chile did not get some of their Shopify orders processed, and as a consequence won´t appear on the system.
We are currently investigating.
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