Sage Intacct experienced a 47-hour partial outage affecting customers in North America with performance degradation and timeout issues, along with API connectivity problems for Sage Intelligent Time users. The service has been restored and is performing as expected, with ongoing monitoring to prevent recurrence.
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The issue is resolved and the service continues to perform as expected.
We have identified that customers that use Sage Intelligent time to connect via API with Sage Intacct were also impacted by this issue.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We have identified an issue where customers in North America are experiencing performance degradation and timeout issues when using the application. We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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