Sage's Brightpearl service experienced degraded performance for 14.4 hours, with users encountering missing icons in the interface. The core functionality remained operational and customers were able to perform their usual tasks throughout the incident. The service performance was restored to expected levels, though investigation into the missing icons issue continued.
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We have confirmed that customers are able to perform their usual tasks and the service is performing as expected. We will continue to investigate the missing icons issue.
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