Outage in Sage
AutoEntry - Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
Sage's AutoEntry service experienced degraded performance for 49.3 hours, with customers globally experiencing delays in the document extraction service after uploading invoices. The issue was identified as affecting the document extraction functionality specifically. The service was restored and returned to normal performance levels.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 06/04/2026 11:15AM
The issue is resolved and the service is available and performing as expected.
INVESTIGATING
3 days ago - at 06/02/2026 10:27AM
We have identified an issue causing customers globally to experience delays when using the document extraction service after uploading invoices in AutoEntry.
We are currently investigating.
INVESTIGATING
3 days ago - at 06/02/2026 10:03AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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