Outage in Sage
Brightpearl - Operational
Resolved MinorIncident Report
Summary AI Generated
Sage's Brightpearl service experienced missing icons throughout the UI, affecting a small subset of US customers using the Chrome browser. While customers could still perform their usual tasks, the visual interface was impacted for over 62 hours. The issue was resolved and service returned to normal performance.
We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US customers using the Chrome browser. We are currently investigating.
Components affected
Sage BrightpearlTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 06/04/2026 08:28AM
The issue is resolved and the service is available and performing as expected.
MONITORING
3 days ago - at 06/02/2026 11:23AM
The services continues to work as expected and we continue to closely monitor. If you experience issues in which the icons of the UI are not being displayed please use a different browser and contact customer services.
MONITORING
3 days ago - at 06/02/2026 11:23AM
We have confirmed that customers are able to perform their usual tasks and the service is performing as expected. We will continue to investigate the missing icons issue.
MONITORING
3 days ago - at 06/02/2026 11:14AM
We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US customers using the Chrome browser. We are currently investigating.
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