Outage in Sage
Brightpearl - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage's Brightpearl service experienced a partial outage where US customers received "Unauthorised Error" messages when attempting to use the Shipstation Logistics Management Service Connector, while all other product functionality remained operational. The issue was identified and investigated by the technical team, with full service restoration achieved after approximately 1 hour.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/02/2026 01:57PM
The issue is resolved and the service is available and performing as expected.
INVESTIGATING
3 days ago - at 06/02/2026 01:07PM
We have identified that customers in the US are receiving an "Unauthorised Error" when trying to use the Shipstation (Logistics Management Service) Connector. All other product functionality is working as expected.
We are currently investigating.
INVESTIGATING
3 days ago - at 06/02/2026 12:59PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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