Sage's Brightpearl service experienced a partial outage where US customers received "Unauthorised Error" messages when attempting to use the Shipstation Logistics Management Service Connector, while all other product functionality remained operational. The issue was identified and investigated by the technical team, with full service restoration achieved after approximately 1 hour.
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The issue is resolved and the service is available and performing as expected.
We have identified that customers in the US are receiving an "Unauthorised Error" when trying to use the Shipstation (Logistics Management Service) Connector. All other product functionality is working as expected.
We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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