Brightpearl experienced degraded performance lasting approximately 6 hours, during which European customers encountered intermittent errors on certain pages, including order creation. The issue was investigated and stabilized before being fully resolved, with close monitoring maintained to prevent recurrence. The service was confirmed fully operational by the end of the incident.
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The issue is resolved and the service continues to perform as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We are investigating an issue impacting customers in Europe where customers are experiencing intermittent errors on some Brightpearl pages such as order creating. We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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