Outage in Sage
MTD ITSA - Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
Sage's MTD ITSA service experienced degraded performance for approximately 24 minutes on 21 August 2026, during which UK customers encountered failed requests when attempting to retrieve personal tax information. The issue was identified and resolved, with the service returning to normal operation by 09:42 UTC.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/21/2026 09:42AM
We identified an issue where customers in the UK experienced failed requests when attempting to retrieve the personal tax information. The issue is resolved and the service is available and performing as expected.
INVESTIGATING
4 days ago - at 08/21/2026 09:21AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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