Outage in Sage
Sage 300 People Managed Services - Partial Outage
Resolved MajorIncident Report
Summary AI Generated
Sage 300 People Managed Services experienced a partial outage lasting approximately 5.8 hours, during which customers in South Africa were unable to access the service and encountered various error messages, though the Employee Self-Service (ESS) component remained available throughout. The issue was identified and investigated, with the service restored to normal operation and closely monitored to prevent recurrence. The outage was fully resolved by 14:47 UTC on 20 August 2026.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage 300 People Managed ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/20/2026 02:47PM
The issue is resolved and the service continues to perform as expected.
MONITORING
5 days ago - at 08/20/2026 10:15AM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
5 days ago - at 08/20/2026 09:32AM
We have identified an issue preventing customers in South Africa from accessing the service however the ESS portion of the application is available and accessible. Customers are presented with various error messages. We are currently investigating.
INVESTIGATING
5 days ago - at 08/20/2026 09:03AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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