Outage in Sage
3rd Party Provider Salesforce Platform – Partial Outage
Resolved MajorIncident Report
Summary AI Generated
A partial outage affecting Sage's third-party Salesforce platform prevented Sage Customer Services in the UK and Ireland from accessing and reviewing customer tickets via the portal. The issue impacted Cloud Services and lasted approximately 3 hours before being resolved in coordination with Salesforce.
We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal.
We are engaged with third-party provider, Salesforce and we are waiting for updates.
Components affected
Sage Cloud ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/16/2026 11:51AM
This incident has been resolved.
INVESTIGATING
4 days ago - at 09/16/2026 08:47AM
We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal.
We are engaged with third-party provider, Salesforce and we are waiting for updates.
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