Outage in Sage
Cloud Services - Salesforce Platform
Resolved MajorIncident Report
Summary AI Generated
A major incident on the Salesforce platform prevented all customers across all regions from accessing Sage People, with users experiencing login errors, slowness, and unresponsiveness. Additionally, Sage Customer Services teams in the UKI and Canada were unable to review customer support tickets through the portal, affecting multiple services including Sage Business Cloud Accounting, Sage 200, and Brightpearl. The root cause was identified and a fix was applied, with the service fully restored and confirmed resolved after approximately 24 hours.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage People Sage Business Cloud Accounting (NA) Sage 200 Standard (UKI) Sage People Sage People Sage People Sage People Sage 200 Professional SPC (UKI) Sage Brightpearl Sage Cloud Services Sage Cloud Services Sage Brightpearl Sage Brightpearl Sage Brightpearl Sage Cloud Services Sage Brightpearl Sage Cloud Services Sage Cloud ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/17/2026 09:26AM
The issue is resolved and the service continues to perform as expected.
MONITORING
4 days ago - at 09/16/2026 08:42PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
IDENTIFIED
4 days ago - at 09/16/2026 10:17AM
We have identified an issue that is preventing all customers across all regions from accessing or browsing Sage People. All customers are impacted with different symptoms (error message when attempting to log in, slowness and unresponsiveness when attempting to complete tasks).
Sage Customer Services in the UKI and Canada are prevented from reviewing customer tickets via the portal.
We have identified the root cause and we are working on a fix.
INVESTIGATING
4 days ago - at 09/16/2026 09:46AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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