Outage in Sage
Brightpearl - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage Brightpearl experienced a partial outage lasting approximately 39 minutes, during which customers in North America and Europe were unable to access updated data in Beta reporting due to a synchronization error. All other product functionality remained unaffected throughout the incident. The issue was resolved within the same morning session.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/18/2026 10:19AM
This incident has been resolved.
IDENTIFIED
2 days ago - at 09/18/2026 10:01AM
We have identified an issue preventing customers in North America and Europe from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
INVESTIGATING
2 days ago - at 09/18/2026 09:40AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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