Outage in Sage
Brightpearl - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Brightpearl experienced a partial outage over approximately 58 hours affecting two separate issues: a global product labels issue where certain labels had missing fields, and a Beta Reporting issue preventing North American and European customers from accessing up-to-date data due to a failed synchronization process. A workaround was implemented for the Beta Reporting issue while investigations continued. Both issues were fully resolved by September 18, 2026.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/18/2026 08:56PM
The issue is resolved and the service continues to perform as expected.
MONITORING
2 days ago - at 09/18/2026 11:04AM
The Beta reporting issue:
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
MONITORING
3 days ago - at 09/17/2026 09:03AM
During ongoing monitoring, we have identified that customers in North America and Europe are prevented from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
MONITORING
3 days ago - at 09/17/2026 08:44AM
During ongoing monitoring, we identified an issue that was preventing a small subset of customers in North America and Europe from accessing Beta Reporting. A workaround has been implemented to enable affected customers to continue working while we investigate the cause.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
INVESTIGATING
4 days ago - at 09/16/2026 03:56PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
INVESTIGATING
4 days ago - at 09/16/2026 10:59AM
We have identified an issue that was causing certain product labels to have some missing fields. The issue was impacting customers globally. All other functionality remained unaffected.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
4 days ago - at 09/16/2026 10:23AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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