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Outage in Sage

Sage DPW Cloud - Partial Outage

Resolved Minor
September 21, 2026 - Started about 5 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Sage DPW Cloud experienced a partial outage lasting approximately 4.3 hours, during which customers in Austria were unable to log in to the Sage DPW Cloud Citrix portal, receiving the error "No desktops are available to connect to." The issue was identified, investigated, and resolved, with the service returning to normal performance. Monitoring was maintained post-resolution to prevent recurrence.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage DPW Cloud

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 09/21/2026 10:53AM

The issue is resolved and the service continues to perform as expected.

MONITORING about 3 hours ago - at 09/21/2026 08:56AM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING about 4 hours ago - at 09/21/2026 08:01AM

We are continuing to investigate the cause of the issue.

INVESTIGATING about 5 hours ago - at 09/21/2026 06:50AM

We have identified an issue preventing customers in Austria from logging in to Sage DPW Cloud Citrix portal. Customers are receiving login errors within Citrix “No desktops are available to connect to”. We are currently investigating.

INVESTIGATING about 5 hours ago - at 09/21/2026 06:36AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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