Sage DPW Cloud experienced a partial outage lasting approximately 4.3 hours, during which customers in Austria were unable to log in to the Sage DPW Cloud Citrix portal, receiving the error "No desktops are available to connect to." The issue was identified, investigated, and resolved, with the service returning to normal performance. Monitoring was maintained post-resolution to prevent recurrence.
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The issue is resolved and the service continues to perform as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We are continuing to investigate the cause of the issue.
We have identified an issue preventing customers in Austria from logging in to Sage DPW Cloud Citrix portal. Customers are receiving login errors within Citrix “No desktops are available to connect to”. We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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