Outage in SailPoint

Bulk Attribute synch is currently experiencing a service disruption.

Minor
July 16, 2025 - Started about 8 hours ago
Official incident page

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Outage Details

SailPoint is investigating an issue with bulk attribute synch that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Components affected
SailPoint N. Virginia us-east-1
Latest Updates ( sorted recent to last )
MONITORING 28 minutes ago - at 07/17/2025 12:59AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 hours ago - at 07/16/2025 11:22PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 hours ago - at 07/16/2025 09:59PM

Teams continue to work on improving Attribute Synch settings to improve processing speeds. Updates will be provided as progress is made.

MONITORING about 5 hours ago - at 07/16/2025 08:45PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 6 hours ago - at 07/16/2025 07:12PM

Teams continue to investigate this issue and updates will be provided as soon as possible.

INVESTIGATING about 7 hours ago - at 07/16/2025 06:18PM

We are continuing to investigate this issue.

INVESTIGATING about 8 hours ago - at 07/16/2025 05:49PM

SailPoint is investigating an issue with bulk attribute synch that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

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