Outage in SailPoint

Search ingestion is currently experiencing a service disruption.

Minor
October 14, 2025 - Started about 5 hours ago
Official incident page

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Outage Details

SailPoint is investigating an issue where source names for entitlements are not rendered in search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Components affected
SailPoint N. Virginia us-east-1 SailPoint Tokyo ap-northeast-1 SailPoint Frankfurt eu-central-1 SailPoint London eu-west-2 SailPoint Oregon us-west-2 SailPoint Canada ca-central-1 SailPoint Sydney ap-southeast-2
Latest Updates ( sorted recent to last )
IDENTIFIED 37 minutes ago - at 10/15/2025 12:25AM

This issue has been identified and a long term fix is in progress. Customers needing immediate remediation of this issue should open a case proactively.

INVESTIGATING about 5 hours ago - at 10/14/2025 07:34PM

SailPoint is investigating an issue where source names for entitlements are not rendered in search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

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