Outage in SailPoint

CIEM data is currently experiencing a service disruption.

Resolved Minor
November 04, 2025 - Started 16 days ago - Lasted 1 day
Official incident page

Incident Report

SailPoint is investigating an issue with CIEM data collection that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 11/05/2025 10:41PM

The SailPoint team has mitigated the service disruption with CIEM data collection.

MONITORING 16 days ago - at 11/04/2025 10:37PM

A fix has been implemented, and we're closely monitoring the results. Please allow up to 24 hours for your CIEM data to refresh. We appreciate your patience.

IDENTIFIED 16 days ago - at 11/04/2025 08:51PM

The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.

INVESTIGATING 16 days ago - at 11/04/2025 07:21PM

SailPoint is investigating an issue with CIEM data collection that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

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