Outage in SailPoint

Entitlement Aggregation is currently experiencing a service degradation impacting the Search process

Resolved Minor

January 20, 2026 - Started 4 months ago - Lasted about 14 hours
Official incident page

Incident Report

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting impacting some of our customers, where entitlements fail to appear in search results. We are working to address the service disruption and will provide an update once it is resolved.

Components affected

SailPoint N. Virginia us-east-1 SailPoint Oregon us-west-2 SailPoint Frankfurt eu-central-1 SailPoint London eu-west-2 SailPoint Sydney ap-southeast-2 SailPoint Canada ca-central-1 SailPoint Tokyo ap-northeast-1

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 01/21/2026 01:39AM

This incident has been resolved.

IDENTIFIED 4 months ago - at 01/20/2026 10:41PM

The issue has been identified and a fix is being implemented. Estimated time to completion 6 hours (6:30 pm CDT).

IDENTIFIED 4 months ago - at 01/20/2026 04:34PM

The issue has been identified and a fix is being implemented. Estimated time to completion 6 hours (4:30 pm CDT).

INVESTIGATING 4 months ago - at 01/20/2026 04:32PM