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Outage in SailPoint

Search is experiencing a service degradation where identities fail to appear in search results

Minor
January 23, 2026 - Started about 2 hours ago
Official incident page

Incident Report

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting impacting some of our customers, where identities fail to appear in search results. We are working to address the service disruption and will provide an update once it is resolved.
Components affected
SailPoint N. Virginia us-east-1

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Latest Updates ( sorted recent to last )
INVESTIGATING 40 minutes ago - at 01/23/2026 09:27PM

We are continuing to investigate the issue.

INVESTIGATING about 2 hours ago - at 01/23/2026 08:20PM

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting impacting some of our customers, where identities fail to appear in search results. We are working to address the service disruption and will provide an update once it is resolved.

Latest SailPoint outages

Identity Security Cloud is currently facing a service disruption that is affecting the separation of duties policy. - about 12 hours ago
Entitlement Aggregation is currently experiencing a service degradation impacting the Search process - 3 days ago
Identity Security Cloud is currently experiencing a service disruption - 12 days ago
ISC Account Aggregations in sandbox is currently experiencing a service disruption - 14 days ago
Entitlement Aggregation is currently experiencing a service disruption. - about 1 month ago

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