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Outage in SailPoint

Identity Security Cloud staging environment is currently experiencing a service disruption due to a failure in SAML authentication.

Resolved Minor
February 04, 2026 - Started 10 days ago - Lasted 27 minutes
Official incident page

Incident Report

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some customers, preventing them from performing SAML authentication in the staging environment. We are working to resolve the service disruption and will provide an update once it is resolved.
Components affected
SailPoint N. Virginia us-east-1 SailPoint Frankfurt eu-central-1 SailPoint London eu-west-2 SailPoint Sydney ap-southeast-2

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 02/04/2026 09:52AM

The SailPoint team has mitigated the service disruption with SAML authentication in the Identity Security Cloud staging environment.

INVESTIGATING 10 days ago - at 02/04/2026 09:33AM

We are continuing to investigate this issue.

INVESTIGATING 10 days ago - at 02/04/2026 09:25AM

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some customers, preventing them from performing SAML authentication in the staging environment. We are working to resolve the service disruption and will provide an update once it is resolved.

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