Outage in SailPoint
ME-Central Region currently experiencing service disruptions due to provider outage for this region.
Resolved MinorIncident Report
Summary AI Generated
SailPoint's Identity Security Cloud experienced a service disruption in the ME-Central region due to a provider outage affecting multiple availability zones, with regional conflict hampering recovery efforts. The incident impacted some customers for 268 hours (over 11 days) while SailPoint monitored the third-party provider's recovery efforts. The incident was resolved when the provider restored services and began providing direct communication to affected customers.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 03/12/2026 05:25PM
At this time we are removing the public facing status page for this incident. The provider has done the same and are providing impacted customers direct communication.
INVESTIGATING
25 days ago - at 03/06/2026 08:38PM
The provider continues to work on mitigation steps for the impacted AZ's. They are indicating that the conflict in the region is hampering recovery efforts. We will provide updates as we get them.
INVESTIGATING
28 days ago - at 03/03/2026 06:58PM
Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.
INVESTIGATING
28 days ago - at 03/02/2026 10:20PM
Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.
INVESTIGATING
29 days ago - at 03/02/2026 08:22AM
The provider in the ME region is experiencing outages in multiple availability zones (AZ). We are closely monitoring the situation and will provide updates as they become available.
INVESTIGATING
29 days ago - at 03/02/2026 08:06AM
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
MONITORING
29 days ago - at 03/02/2026 03:41AM
The identified issues have been resolved. We are monitoring the environment to ensure continued stability.
IDENTIFIED
29 days ago - at 03/01/2026 11:16PM
We continue to work through resolving any related issues.
IDENTIFIED
30 days ago - at 03/01/2026 08:37PM
We continue to work through resolving any related issues.
IDENTIFIED
30 days ago - at 03/01/2026 05:44PM
A fix has been implemented and we are focused on resolving any related issues.
IDENTIFIED
30 days ago - at 03/01/2026 04:28PM
We are continuing to work on a fix for this issue.
IDENTIFIED
30 days ago - at 03/01/2026 02:56PM
The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.
INVESTIGATING
30 days ago - at 03/01/2026 01:23PM
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
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