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Outage in SailPoint

ME-Central Region currently experiencing service disruptions due to provider outage for this region.

Resolved Minor
March 01, 2026 - Started about 2 months ago - Lasted 11 days
Official incident page

Incident Report

Summary AI Generated

SailPoint's Identity Security Cloud experienced a service disruption in the ME-Central region due to a provider outage affecting multiple availability zones, with regional conflict hampering recovery efforts. The incident impacted some customers for 268 hours (over 11 days) while SailPoint monitored the third-party provider's recovery efforts. The incident was resolved when the provider restored services and began providing direct communication to affected customers.

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/12/2026 05:25PM

At this time we are removing the public facing status page for this incident. The provider has done the same and are providing impacted customers direct communication.

INVESTIGATING about 2 months ago - at 03/06/2026 08:38PM

The provider continues to work on mitigation steps for the impacted AZ's. They are indicating that the conflict in the region is hampering recovery efforts. We will provide updates as we get them.

INVESTIGATING about 2 months ago - at 03/03/2026 06:58PM

Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.

INVESTIGATING about 2 months ago - at 03/02/2026 10:20PM

Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.

INVESTIGATING about 2 months ago - at 03/02/2026 08:22AM

The provider in the ME region is experiencing outages in multiple availability zones (AZ). We are closely monitoring the situation and will provide updates as they become available.

INVESTIGATING about 2 months ago - at 03/02/2026 08:06AM

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

MONITORING about 2 months ago - at 03/02/2026 03:41AM

The identified issues have been resolved. We are monitoring the environment to ensure continued stability.

IDENTIFIED about 2 months ago - at 03/01/2026 11:16PM

We continue to work through resolving any related issues.

IDENTIFIED about 2 months ago - at 03/01/2026 08:37PM

We continue to work through resolving any related issues.

IDENTIFIED about 2 months ago - at 03/01/2026 05:44PM

A fix has been implemented and we are focused on resolving any related issues.

IDENTIFIED about 2 months ago - at 03/01/2026 04:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 03/01/2026 02:56PM

The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.

INVESTIGATING about 2 months ago - at 03/01/2026 01:23PM

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

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