Outage in Salesforce
Service Disruption - CPQ & Billing Services
Resolved Minor
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Outage Details
Components affected
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At 14:25 UTC on January 26, 2024, the Salesforce Technology team noted a feature disruption to the CPQ service. The team performed a restart of the proxy servers which initially mitigated the impact at 15:00 UTC. The impact then resurfaced at 17:25 UTC and the team re-engaged to investigate. The team cleared the request queue and completed another restart of the proxy servers which brought the service out of impact at 19:46 UTC.
After a period of monitoring the Technology team has confirmed the service remains healthy and the incident is resolved. We sincerely apologize for the impact this issue had on you and your business.
The Technology team has taken actions that restored full functionality to the CPQ service as of 19:46 UTC. The team has been monitoring to confirm the service remains healthy before considering the issue resolved. We’ll provide an update as soon as the team confirms the issue is fully resolved.
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