Service Disruption

We are updating the configuration of the app servers as a potential mitigation step and have engaged additional engineers to investigate further.

We'll provide another update in 60 minutes or sooner if additional information becomes available.

Our attempt to mitigate this issue by performing app restart was unsuccessful. We are continuing to explore multiple paths to isolate the underlying cause and implement a fix to restore services.

We'll provide another update in 30 minutes or sooner if additional information becomes available.

We performed a database failover to mitigate the initial performance degradation. However, after the failover was completed, we identified a new issue that is currently causing difficulties when attempting to log in. We are exploring multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We isolated the issue to the database tier and are working to find the best path to resolution. We will provide an update in 30 minutes or sooner if we have more information.

We are continuing to investigate the cause of this issue and have engaged additional engineers.

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.