Performance Degradation

Upon further investigation and reviewing error log analysis, the Salesforce Technology team determined that the impact was not only limited to EU17 and EU29 but also impacted EU16, EU25, EU18, EU26, and EU30 instances.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The recent rollback has provided some incremental relief, however, intermittent errors are still occurring. Our teams are currently working on a network configuration adjustment that is expected to fully restore services and eliminate these intermittent errors.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Salesforce Technology team rolled back a recent change which has had a positive impact on performance. Our team is still investigating what triggered the issue and will continue conducting health checks to ensure the environment remains stable.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Salesforce Technology team is aware of a performance degradation impacting Service Cloud Messaging Channels. The issue is believed to have begun at 01:10 UTC on April 23, 2024. Service Cloud Messaging Channels such as WhatsApp and Facebook Messenger may not be functioning as expected, leading to the inability to respond to customer conversations in real-time within the Service Console. Customers may not receive inbound messages via those messaging channels. Relevant teams have been engaged and are investigating the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.