Outage in Salesforce

Feature Disruption

Resolved Minor
August 02, 2025 - Started about 10 hours ago - Lasted about 2 hours

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Outage Details

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
RESOLVEDFEATUREDISRUPTION about 8 hours ago - at 08/02/2025 01:18AM

We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

IMPLEMENTINGSOLUTION about 8 hours ago - at 08/02/2025 12:59AM

The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTIONWORKINGONFIX about 9 hours ago - at 08/02/2025 12:40AM

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED about 9 hours ago - at 08/02/2025 12:18AM

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTION about 10 hours ago - at 08/01/2025 11:54PM

The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

INVESTIGATINGCAUSEOFISSUE about 10 hours ago - at 08/01/2025 11:26PM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

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