Outage in Salesforce

Feature Degradation

Resolved Minor
September 06, 2024 - Started 3 months ago - Lasted about 3 hours

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Outage Details

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce GBR74 Salesforce GBR120 Salesforce GBR34 Salesforce GBR80 Salesforce DEU54 Salesforce GBR84 Salesforce GBR86 Salesforce GBR88 Salesforce GBR56 Salesforce GBR64 Salesforce SWE50 Salesforce FRA66 Salesforce SWE52 Salesforce SWE56 Salesforce GBR48 Salesforce GBR52 Salesforce SWE22 Salesforce DEU94 Salesforce EU25 Salesforce DEU38 Salesforce CHE16 Salesforce DEU100
Latest Updates ( sorted recent to last )
INVESTIGATINGPOTENTIALCAUSENEWENGINEERS 3 months ago - at 09/06/2024 05:54PM

We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update in 60 minutes or sooner if we have more information.

INVESTIGATINGCAUSEOFISSUE 3 months ago - at 09/06/2024 04:43PM

Teams are continuing to investigate the trigger for this incident and determine potential paths to restore normal Einstein Activity Capture (EAC) functionality.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 3 months ago - at 09/06/2024 03:39PM

On September 6, 2024, at 14:53 UTC, the Salesforce Technology team became aware of an issue where Einstein Activity Capture (EAC) users are receiving an error that states, "Hmm... something went wrong while loading the email body. Try again later" when accessing records' Activity Timeline. Teams are actively investigating the trigger for this issue to determine a suitable resolution as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

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