Outage in Salesforce
Commerce Cloud Payment Services Feature Disruption
Resolved Minor
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Outage Details
Components affected
Salesforce POD250 Salesforce POD156 Salesforce POD143 Salesforce POD207 Salesforce POD245 Salesforce POD241 Salesforce POD263 Salesforce POD210 Salesforce POD262 Salesforce POD164 Salesforce POD174 Salesforce POD144 Salesforce POD124 Salesforce POD133 Salesforce POD145 Salesforce POD115 Salesforce POD120 Salesforce POD228 Salesforce POD126 Salesforce POD158 Salesforce POD176 Salesforce POD217 Salesforce POD216 Salesforce POD246 Salesforce POD247 Salesforce POD271 Salesforce POD284 Salesforce POD285 Salesforce POD147 Salesforce POD175 Salesforce POD122 Salesforce POD189 Salesforce POD190 Salesforce POD177 Salesforce POD193 Salesforce POD218 Salesforce POD229 Salesforce POD195 Salesforce POD191 Salesforce POD114 Salesforce POD197 Salesforce POD142 Salesforce POD215 Salesforce POD192 Salesforce POD184 Salesforce POD135 Salesforce POD141 Salesforce POD134 Salesforce POD211 Salesforce POD170 Salesforce POD208 Salesforce POD209 Salesforce POD149 Salesforce POD212 Salesforce POD213 Salesforce POD234 Salesforce POD235 Salesforce POD240 Salesforce POD248 Salesforce POD249 Salesforce POD244 Salesforce POD260 Salesforce POD261 Salesforce POD270 Salesforce POD251 Salesforce POD252 Salesforce POD253 Salesforce POD257 Salesforce POD258 Salesforce POD259 Salesforce POD311 Salesforce POD272 Salesforce POD273 Salesforce POD288 Salesforce POD289 Salesforce POD290 Salesforce POD291 Salesforce POD292 Salesforce POD293 Salesforce POD274 Salesforce POD275 Salesforce POD276 Salesforce POD277 Salesforce POD278 Salesforce POD279 Salesforce POD280 Salesforce POD281 Salesforce POD282 Salesforce POD283 Salesforce POD286 Salesforce POD287 Salesforce POD294 Salesforce POD295 Salesforce POD296 Salesforce POD304 Salesforce POD305 Salesforce POD306 Salesforce POD307 Salesforce POD310 Salesforce POD297 Salesforce POD194 Salesforce POD167 Salesforce POD168 Salesforce POD227 Salesforce POD172 Salesforce POD150 Salesforce POD159 Salesforce POD154 Salesforce POD155 Salesforce POD238 Salesforce POD239 Salesforce POD242 Salesforce POD243 Salesforce POD254 Salesforce POD255 Salesforce POD256 Salesforce POD266 Salesforce POD267 Salesforce POD268 Salesforce POD269 Salesforce POD153 Salesforce POD146 Salesforce POD157 Salesforce POD121 Salesforce POD165 Salesforce POD196 Salesforce POD107 Salesforce POD220 Salesforce POD127 Salesforce POD106 Salesforce POD221 Salesforce POD214 Salesforce POD125 Salesforce POD132 Salesforce POD178 Salesforce POD219 Salesforce POD140 Salesforce POD179 Salesforce POD162 Salesforce POD169 Salesforce POD163 Salesforce POD166 Salesforce POD206 Salesforce POD185 Salesforce POD226 Salesforce POD123 Salesforce POD186 Salesforce POD187 Salesforce POD188 Salesforce POD151 Salesforce POD148 Salesforce POD173 Salesforce POD171 Salesforce POD152Latest Updates ( sorted recent to last )
All customers who are known to have been in impact are no longer experiencing issues. Proactive restarts will continue across all PODs to ensure the issue is fully resolved. Those proactive restarts are expected to take a number of hours.
We will provide additional information upon significant update.
The restarts are progressing, and we are seeing positive results. Customers who are known to be affected and whose restarts have completed are no longer affected by this issue. The team will continue to perform manual restarts. Automated restarts across all PODs are also actively happening.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
The manual restarts began at approximately 16:45 UTC and this activity is focused on where the team had seen errors. In parallel the team is working on automated restarts across all impacted PODs to ensure full resolution of the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
The Technology team is performing manual application restarts to bring customers out of impact as quickly as possible. As only a subset of customers are affected by this issue, the team is prioritizing restarts for customers known to be affected by the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Approximately 10 days ago, Apple Pay certificates that were due to expire on September 14, 2024, were rotated. An application server restart was needed in order for the rotation of certificates to take effect. However, the restart did not happen as expected for a subset of PODs. This has resulted in legacy Apple Pay services not functioning for some customers.
Currently, Salesforce customers using legacy Apple Pay services will not be able to configure Apple Pay, and their customers will not be able to check out using Apple Pay.
Storefronts and Business Manager are working as expected.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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