Outage in Salesforce

Feature Disruption

Resolved Minor
February 13, 2025 - Started 8 days ago - Lasted about 2 hours

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Outage Details

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce SWE10 Salesforce SWE100 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE114 Salesforce SWE118 Salesforce SWE12 Salesforce SWE122 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE20 Salesforce SWE22 Salesforce SWE24 Salesforce SWE26 Salesforce SWE32 Salesforce SWE34 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE46 Salesforce SWE48 Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE8 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE98
Latest Updates ( sorted recent to last )
UPDATE 8 days ago - at 02/13/2025 07:01PM

A rolling restart across all impacted instances is underway and is expected to restore functionality as it completes on each instance. The restarts are expected to take approximately one hour to complete across all instances.

We’ll provide another update once the rolling restarts have been completed on all instances or sooner if additional information becomes available.

UPDATE 8 days ago - at 02/13/2025 06:31PM

At 16:30 UTC on February 13, we noted a feature disruption impacting Omni-Channel and Salesforce Chat. Users may be unable to log in to Omni-Channel, load Omni-Supervisor, or load Salesforce Chat. The team is currently restarting the impacted services in an attempt to mitigate the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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