Outage in Salesforce

Salesforce Data Cloud Feature Degradation

Resolved Minor

February 15, 2025 - Started about 1 year ago - Lasted about 9 hours

Incident Report

There’s a feature degradation impacting Salesforce Data Cloud. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information. The team is actively monitoring and working to restore the service. To see if your account is affected, use the following guide to identify your functional domain: https://sfdc.co/MiAEk

Components affected

Salesforce AP43 Salesforce AP45 Salesforce BRA28 Salesforce BRA44 Salesforce CAN34 Salesforce CAN44 Salesforce CAN80 Salesforce NA120 Salesforce NA127 Salesforce NA137 Salesforce NA139 Salesforce NA148 Salesforce NA149 Salesforce NA151 Salesforce NA152 Salesforce NA153 Salesforce NA156 Salesforce NA162 Salesforce NA163 Salesforce NA164 Salesforce NA165 Salesforce NA168 Salesforce NA169 Salesforce NA170 Salesforce NA174 Salesforce NA206 Salesforce NA208 Salesforce NA209 Salesforce NA211 Salesforce NA213 Salesforce NA223 Salesforce NA225 Salesforce NA231 Salesforce NA232 Salesforce NA233 Salesforce NA235 Salesforce NA236 Salesforce NA238 Salesforce NA241 Salesforce NA242 Salesforce NA244 Salesforce NA245 Salesforce NA246 Salesforce NA247 Salesforce NA248 Salesforce NA252 Salesforce NA253 Salesforce POD212 Salesforce USA220 Salesforce USA226 Salesforce USA302 Salesforce USA312 Salesforce USA316 Salesforce USA320 Salesforce USA336 Salesforce USA354 Salesforce USA360 Salesforce USA376 Salesforce USA472 Salesforce USA494 Salesforce USA560 Salesforce USA726 Salesforce USA746 Salesforce USA748 Salesforce USA838 Salesforce USA840 Salesforce USA844 Salesforce USA846 Salesforce USA848 Salesforce USA860 Salesforce USA862 Salesforce USA874S Salesforce USA876

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Latest Updates ( sorted recent to last )

UPDATE about 1 year ago - at 02/16/2025 08:10AM

The team has identified PODs stuck in a continuous restart phase and connection issues. Attention is focused on gathering relevant error logs, which will inform the mitigation steps necessary to resolve the impact.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE about 1 year ago - at 02/16/2025 07:15AM

Following further investigation, the team has determined that the following features of Customer Data Platform (CDP) are affected: Segmentation and Insights. These features are running at less than optimal performance. The team is analyzing error logs to understand the issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

IMPACTRADIUSINCREASE about 1 year ago - at 02/16/2025 07:01AM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE about 1 year ago - at 02/15/2025 11:51PM

Engineers are actively working on a full resolution. Currently, we have restored enough of the service to handle current requests. However, we remain committed to restoring full redundancy and resiliency to the service.

UPDATE about 1 year ago - at 02/15/2025 11:09PM

When customer manual submit Identity Resolution Job or the auto schedule Identity Resolution Job, it may experience performance degradation.

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