Outage in Salesforce
Salesforce Data Cloud Feature Degradation
Resolved Minor
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Outage Details
Components affected
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The team has identified PODs stuck in a continuous restart phase and connection issues. Attention is focused on gathering relevant error logs, which will inform the mitigation steps necessary to resolve the impact.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Following further investigation, the team has determined that the following features of Customer Data Platform (CDP) are affected: Segmentation and Insights. These features are running at less than optimal performance. The team is analyzing error logs to understand the issue.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
Engineers are actively working on a full resolution. Currently, we have restored enough of the service to handle current requests. However, we remain committed to restoring full redundancy and resiliency to the service.
When customer manual submit Identity Resolution Job or the auto schedule Identity Resolution Job, it may experience performance degradation.
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