Outage in Salesforce

Salesforce Data Cloud Feature Degradation

Resolved Minor
February 15, 2025 - Started about 1 month ago - Lasted about 9 hours

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Outage Details

There’s a feature degradation impacting Salesforce Data Cloud. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information. The team is actively monitoring and working to restore the service. To see if your account is affected, use the following guide to identify your functional domain: https://sfdc.co/MiAEk
Latest Updates ( sorted recent to last )
UPDATE about 1 month ago - at 02/16/2025 08:10AM

The team has identified PODs stuck in a continuous restart phase and connection issues. Attention is focused on gathering relevant error logs, which will inform the mitigation steps necessary to resolve the impact.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE about 1 month ago - at 02/16/2025 07:15AM

Following further investigation, the team has determined that the following features of Customer Data Platform (CDP) are affected: Segmentation and Insights. These features are running at less than optimal performance. The team is analyzing error logs to understand the issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

IMPACTRADIUSINCREASE about 1 month ago - at 02/16/2025 07:01AM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE about 1 month ago - at 02/15/2025 11:51PM

Engineers are actively working on a full resolution. Currently, we have restored enough of the service to handle current requests. However, we remain committed to restoring full redundancy and resiliency to the service.

UPDATE about 1 month ago - at 02/15/2025 11:09PM

When customer manual submit Identity Resolution Job or the auto schedule Identity Resolution Job, it may experience performance degradation.

Latest Salesforce outages

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