Outage in Salesforce
Performance Degradation
Resolved Minor
March 29, 2026 - Started about 3 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Salesforce experienced performance degradation affecting component NA253 for 1.9 hours, causing slow performance, timeouts, and connectivity issues for users. The Salesforce Technology team identified a database issue as the root cause and performed a database failover from primary to secondary systems, which temporarily disrupted service access for 10-15 minutes. The failover process successfully resolved the performance issues, with the team monitoring for any residual degradation afterward.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce NA253Need to monitor Salesforce outages?
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Latest Updates ( sorted recent to last )
DATABASEFAILOVEREND
about 1 hour ago - at 03/29/2026 11:58PM
The database failover process and associated service disruption have finished, and the team is now monitoring for residual degradation. During this time, customers may begin to see signs of improvement. We’ll provide an update in 30 minutes or sooner if more information becomes available.
DATABASEFAILOVERSTART
about 1 hour ago - at 03/29/2026 11:46PM
The Salesforce Technology team has determined that a database failover is the best potential solution to reinstate service health. Switching from the primary to the secondary database will result in a temporary period of service disruption, and during this, customers will be unable to access or use Salesforce services. We expect this process to take approximately 10-15 minutes to complete, and an update will be provided in 15 minutes or sooner if additional information becomes available.
IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED
about 1 hour ago - at 03/29/2026 11:33PM
We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
IMPLEMENTINGSOLUTIONWORKINGONFIX
about 2 hours ago - at 03/29/2026 11:02PM
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
INVESTIGATINGCAUSEOFISSUE
about 3 hours ago - at 03/29/2026 10:18PM
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
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