Outage in Salesforce

Feature Disruption

Resolved Minor

March 25, 2026 - Started 25 days ago - Lasted about 4 hours

Incident Report

Summary AI Generated

Salesforce experienced a service disruption affecting email routing functionality, including Email-to-Case and Email-to-Apex features, across multiple global instances spanning Australia, India, Japan, Singapore, France, USA, UK, Korea, Sweden, UAE, Switzerland, and Indonesia. Users were unable to create cases through Email-to-Case as emails sent to configured addresses were not being received, and all email-to-Salesforce routing services were impacted. The issue was resolved after 3.8 hours through a complete rollback of a recent infrastructure deployment, with email functionality restored and queued emails being processed.

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Salesforce ARE12 Salesforce ARE2S Salesforce ARE4S Salesforce ARE6 Salesforce AUS102 Salesforce AUS14S Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS28S Salesforce AUS2S Salesforce AUS36S Salesforce AUS38S Salesforce AUS4S Salesforce AUS58 Salesforce AUS60 Salesforce AUS62 Salesforce AUS64 Salesforce AUS66 Salesforce AUS68 Salesforce AUS6S Salesforce AUS70 Salesforce AUS72 Salesforce AUS74 Salesforce AUS76 Salesforce AUS78 Salesforce AUS80S Salesforce AUS82 Salesforce AUS84 Salesforce AUS86 Salesforce AUS88 Salesforce AUS90 Salesforce AUS92 Salesforce AUS94 Salesforce CHE12 Salesforce CHE16 Salesforce CHE18 Salesforce CHE26S Salesforce CHE28 Salesforce CHE2S Salesforce CHE30 Salesforce CHE4S Salesforce CHE6 Salesforce FRA100 Salesforce FRA104 Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA32 Salesforce FRA34 Salesforce FRA36 Salesforce FRA42 Salesforce FRA44 Salesforce FRA46 Salesforce FRA48 Salesforce FRA4S Salesforce FRA50 Salesforce FRA52 Salesforce FRA54 Salesforce FRA56 Salesforce FRA62 Salesforce FRA64 Salesforce FRA66 Salesforce FRA6S Salesforce FRA70 Salesforce FRA74 Salesforce FRA76 Salesforce FRA78 Salesforce FRA80 Salesforce FRA84 Salesforce FRA86 Salesforce FRA88 Salesforce FRA8S Salesforce FRA90 Salesforce FRA96S Salesforce FRA98S Salesforce GBR100 Salesforce GBR102 Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR112 Salesforce GBR116 Salesforce GBR118 Salesforce GBR120 Salesforce GBR122 Salesforce GBR124 Salesforce GBR2S Salesforce GBR34 Salesforce GBR36 Salesforce GBR38 Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR46 Salesforce GBR48 Salesforce GBR4S Salesforce GBR50 Salesforce GBR52 Salesforce GBR54 Salesforce GBR56 Salesforce GBR58 Salesforce GBR60S Salesforce GBR62S Salesforce GBR64 Salesforce GBR66 Salesforce GBR68 Salesforce GBR70 Salesforce GBR72 Salesforce GBR74 Salesforce GBR76 Salesforce GBR78 Salesforce GBR80 Salesforce GBR82 Salesforce GBR84 Salesforce GBR86 Salesforce GBR88 Salesforce GBR90S Salesforce GBR92S Salesforce GBR94 Salesforce GBR96 Salesforce GBR98 Salesforce IDN2S Salesforce IND110 Salesforce IND80 Salesforce JPN142 Salesforce SGP10 Salesforce IDN4S Salesforce IDN6 Salesforce IDN8 Salesforce IND100 Salesforce IND102 Salesforce IND104 Salesforce IND10S Salesforce IND112 Salesforce IND114 Salesforce IND116 Salesforce IND118 Salesforce IND120 Salesforce IND122 Salesforce IND124 Salesforce IND126 Salesforce IND128 Salesforce IND12S Salesforce IND132 Salesforce IND134 Salesforce IND136 Salesforce IND138 Salesforce IND14S Salesforce IND16S Salesforce IND18S Salesforce IND20S Salesforce IND22S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce IND2S Salesforce IND3S Salesforce IND4S Salesforce IND54S Salesforce IND58 Salesforce IND60 Salesforce IND64 Salesforce IND66 Salesforce IND68 Salesforce IND6S Salesforce IND70 Salesforce IND74 Salesforce IND76 Salesforce IND78 Salesforce IND82 Salesforce IND84 Salesforce IND86 Salesforce IND8S Salesforce IND90 Salesforce IND92 Salesforce IND94 Salesforce IND96 Salesforce IND98 Salesforce JPN10S Salesforce JPN12S Salesforce JPN132 Salesforce JPN134 Salesforce JPN136 Salesforce JPN138 Salesforce JPN140 Salesforce JPN144 Salesforce JPN146 Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce JPN28S Salesforce JPN2S Salesforce JPN4S Salesforce JPN6S Salesforce JPN8S Salesforce KOR2S Salesforce KOR4S Salesforce KOR6 Salesforce KOR8 Salesforce SGP14 Salesforce SGP2S Salesforce SGP4S Salesforce SGP6S Salesforce SGP8S Salesforce SWE10 Salesforce SWE100 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE114 Salesforce SWE118 Salesforce SWE12 Salesforce SWE120S Salesforce SWE122 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE20 Salesforce SWE22 Salesforce SWE24 Salesforce SWE26 Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE32 Salesforce SWE34 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE44S Salesforce SWE46 Salesforce SWE48 Salesforce SWE4S Salesforce SWE4S Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE60S Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE6S Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE8 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce SWE98 Salesforce USA194S Salesforce IND108 Salesforce IND62 Salesforce IND72 Salesforce IND88

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Latest Updates ( sorted recent to last )

UPDATE 24 days ago - at 03/25/2026 11:58AM

The rollback is now complete, restoring the email functionality. Customers should now see emails delivered correctly with the email re-routing feature restored. We continue to process the previously queued emails, which may take additional time to clear.

We'll provide an update within 60 minutes, or sooner as more information becomes available.

UPDATE 25 days ago - at 03/25/2026 11:32AM

Further investigation has confirmed the impact extends beyond Email-to-Case functionality. All email rerouting services, including Email-to-Apex and other email-to-Salesforce functionality is impacted.

The rollback is still in progress. On instances where the rollback has been completed, email routing — including Email-to-Case and other email-to-Salesforce functionality, activity is now being logged and processing new emails. Work to complete the rollback across the remaining impacted instances continues.

In parallel, we're working to process queued emails that weren't delivered during the impact window.

We'll provide an update within 60 minutes, or sooner as more information becomes available.

UPDATE 25 days ago - at 03/25/2026 10:40AM

Investigations have highlighted that the impact radius is broader than initially understood and also determined that the start time of the impact is different than initially communicated. We’ve updated the Trust posting to reflect the same.

UPDATE 25 days ago - at 03/25/2026 10:08AM

A subset of customers are unable to create cases using the Email-to-Case feature. Emails sent to configured Email-to-Case addresses aren't being received, preventing case creation. We've identified a recent infrastructure deployment as a potential trigger and are actively investigating.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

We will provide an update within 30 minutes or sooner as more information becomes available.

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