GovCloud Performance Degradation - .mil DNS - Initial

We’re working with a .mil Domain Name System (DNS) provider to identify a trigger for the intermittent spikes in degraded performance. Investigations so far have not surfaced any underlying issues from within Salesforce infrastructure.

While the incident is ongoing, customers may experience short periods of daily degraded performance at around 02:30 and 13:30 UTC. The impact usually lasts approximately 20-30 minutes. Once the incident is resolved, we will update Trust to list all impact windows.

We advise that impacted customers continue to create a support case with your .mil DNS provider to help expedite the resolution.

The current spike of intermittency has cleared, investigations on the root cause of the issue are still ongoing.
Start Time: 02:38 AM UTC
End Time: 03:03 AM UTC

Customers who are utilizing .mil domain naming system (DNS) domains are advised to create a customer case with your .mil DNS vendor to help expedite the resolution. Further updates will be provided as more information becomes available.

Investigations have highlighted that customers may be experiencing intermittency at this time. Typically, the impact lasts approximately 20-30 minutes, an update will be posted once this spike has passed.

Investigations have highlighted that customers may experience short, intermittent, repeated impact periods of performance degradation. Typically, the impact lasts approximately 20-30 minutes and occurs twice daily. Due to the nature of this impact, this Trust posting will remain live until resolution. Our focus remains on triaging and exploring multiple potential resolution paths, which may take some time to complete.

We'll provide further updates once more information becomes available throughout this extended investigation phase.