Outage in Salesforce

Feature Disruption

Resolved Minor

April 22, 2025 - Started 4 days ago - Lasted about 3 hours

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Outage Details

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Salesforce GBR1 Salesforce GBR100 Salesforce GBR102 Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR112 Salesforce GBR116 Salesforce GBR118 Salesforce GBR120 Salesforce GBR122 Salesforce GBR124 Salesforce GBR2S Salesforce GBR34 Salesforce GBR36 Salesforce GBR38 Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR46 Salesforce GBR48 Salesforce GBR4S Salesforce GBR50 Salesforce GBR52 Salesforce GBR54 Salesforce GBR56 Salesforce GBR58 Salesforce GBR60S Salesforce GBR62S Salesforce GBR64 Salesforce GBR66 Salesforce GBR68 Salesforce GBR70 Salesforce GBR72 Salesforce GBR74 Salesforce GBR76 Salesforce GBR78 Salesforce GBR80 Salesforce GBR82 Salesforce GBR84 Salesforce GBR86 Salesforce GBR88 Salesforce GBR90S Salesforce GBR92S Salesforce GBR94 Salesforce GBR96 Salesforce GBR98 Salesforce SWE1 Salesforce SWE1 Salesforce SWE10 Salesforce SWE100 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE114 Salesforce SWE118 Salesforce SWE12 Salesforce SWE120S Salesforce SWE122 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE20 Salesforce SWE22 Salesforce SWE24 Salesforce SWE26 Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE32 Salesforce SWE34 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE44S Salesforce SWE46 Salesforce SWE48 Salesforce SWE4S Salesforce SWE4S Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE60S Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE6S Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE8 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce SWE98 Salesforce USA8S Salesforce USA364 Salesforce IND98 Salesforce USA238 Salesforce USA336 Salesforce USA680 Salesforce USA758S Salesforce USA576 Salesforce JPN134 Salesforce USA878 Salesforce USA620 Salesforce AUS38S Salesforce IND26S Salesforce USA278 Salesforce USA554 Salesforce USA614 Salesforce DEU72 Salesforce USA682 Salesforce DEU25 Salesforce USA60S Salesforce AUS2S Salesforce IND124 Salesforce USA650 Salesforce CHE16 Salesforce CAN6S Salesforce USA854 Salesforce CAN38 Salesforce USA412 Salesforce USA658S Salesforce FRA78 Salesforce USA640 Salesforce IND112 Salesforce USA424 Salesforce AUS24S Salesforce USA706 Salesforce USA666S Salesforce USA558 Salesforce FRA76 Salesforce AUS75 Salesforce CHE18 Salesforce USA348 Salesforce USA732 Salesforce IND4S Salesforce USA860 Salesforce USA720 Salesforce USA246S Salesforce IND134 Salesforce USA296 Salesforce USA664S Salesforce CHE26S Salesforce USA898S Salesforce AUS47 Salesforce IND6S Salesforce DEU124 Salesforce FRA19 Salesforce USA302 Salesforce BRA2S Salesforce USA270S Salesforce IND80 Salesforce IND100 Salesforce DEU38 Salesforce USA608 Salesforce USA366S Salesforce IND92 Salesforce BRA30 Salesforce AUS36S Salesforce USA340 Salesforce IND58 Salesforce DEU84 Salesforce USA888S Salesforce USA778 Salesforce USA552 Salesforce CAN46 Salesforce DEU14S Salesforce CAN2S Salesforce USA448S Salesforce AUS86 Salesforce DEU96 Salesforce USA442 Salesforce USA324 Salesforce IND126 Salesforce USA540S Salesforce USA222S Salesforce USA772S Salesforce USA594 Salesforce USA476 Salesforce DEU104S Salesforce USA488S Salesforce USA444 Salesforce USA846 Salesforce AUS62 Salesforce USA792S Salesforce USA358 Salesforce USA312 Salesforce ITA26 Salesforce CAN29 Salesforce FRA64 Salesforce JPN4S Salesforce USA294 Salesforce CAN44 Salesforce USA556 Salesforce IND102 Salesforce IDN6 Salesforce USA570 Salesforce JPN142 Salesforce USA652 Salesforce FRA96S Salesforce BRA38 Salesforce USA714 Salesforce AUS92 Salesforce USA360 Salesforce USA538 Salesforce FRA11 Salesforce USA622 Salesforce DEU126 Salesforce USA588 Salesforce IND110 Salesforce USA456 Salesforce USA562 Salesforce AUS16S Salesforce USA750S Salesforce BRA54S Salesforce ITA12 Salesforce USA690 Salesforce IND84 Salesforce CAN48 Salesforce USA744 Salesforce USA478 Salesforce USA428 Salesforce USA470 Salesforce USA896S Salesforce FRA50 Salesforce CAN86S Salesforce USA496 Salesforce USA684 Salesforce USA804S Salesforce DEU76 Salesforce AUS66 Salesforce USA426 Salesforce DEU74 Salesforce USA320 Salesforce DEU50S Salesforce USA722 Salesforce CAN8S Salesforce USA728 Salesforce USA902S Salesforce DEU116S Salesforce USA15 Salesforce USA774S Salesforce USA316 Salesforce USA748 Salesforce USA844 Salesforce JPN2S Salesforce USA864 Salesforce USA252S Salesforce USA842 Salesforce DEU20S Salesforce USA674 Salesforce USA630 Salesforce FRA84 Salesforce USA356 Salesforce DEU78 Salesforce USA894S Salesforce USA740 Salesforce USA300 Salesforce SGP2S Salesforce USA462 Salesforce USA292 Salesforce USA346 Salesforce IND8S Salesforce IND72 Salesforce USA730 Salesforce USA276 Salesforce ITA10 Salesforce DEU13 Salesforce SGP8S Salesforce JPN146 Salesforce BRA16 Salesforce USA746 Salesforce CAN28 Salesforce BRA50 Salesforce IND90 Salesforce USA440 Salesforce CHE12 Salesforce USA352 Salesforce USA430 Salesforce DEU92 Salesforce SGP6S Salesforce USA756S Salesforce USA836S Salesforce USA916S Salesforce JPN18S Salesforce IND122 Salesforce USA466 Salesforce FRA12S Salesforce BRA5 Salesforce USA32S Salesforce USA490S Salesforce JPN28S Salesforce USA330 Salesforce USA738 Salesforce USA534S Salesforce DEU114S Salesforce SGP14 Salesforce JPN20S Salesforce IND128 Salesforce ITA32S Salesforce ITA34 Salesforce AUS80S Salesforce USA376 Salesforce USA338 Salesforce JPN24S Salesforce JPN8S Salesforce USA768S Salesforce USA848 Salesforce CAN50 Salesforce USA342 Salesforce USA726 Salesforce CAN25 Salesforce IND16S Salesforce IND24S Salesforce USA856 Salesforce USA290 Salesforce DEU128 Salesforce DEU6S Salesforce FRA98S Salesforce IND66 Salesforce USA256S Salesforce USA460 Salesforce USA318 Salesforce USA414 Salesforce USA332 Salesforce USA660S Salesforce USA734 Salesforce USA420 Salesforce DEU16S Salesforce CAN34 Salesforce FRA2S Salesforce USA616 Salesforce CAN56 Salesforce USA436 Salesforce USA662S Salesforce IND132 Salesforce USA702 Salesforce AUS78 Salesforce USA17 Salesforce USA19 Salesforce CAN26 Salesforce USA710S Salesforce CAN4S Salesforce IDN4S Salesforce USA26 Salesforce USA612 Salesforce USA634 Salesforce USA258S Salesforce USA560 Salesforce IND114 Salesforce USA670S Salesforce USA656S Salesforce BRA48 Salesforce AUS72 Salesforce USA882S Salesforce AUS84 Salesforce USA766S Salesforce BRA4S Salesforce USA568 Salesforce USA454 Salesforce USA1 Salesforce DEU106 Salesforce IND116 Salesforce FRA9 Salesforce AUS68 Salesforce USA724 Salesforce ITA16 Salesforce DEU2S Salesforce CHE30 Salesforce USA34 Salesforce USA692 Salesforce USA240S Salesforce USA244S Salesforce IND78 Salesforce DEU52 Salesforce USA868 Salesforce USA582 Salesforce USA410 Salesforce USA628 Salesforce USA474 Salesforce SGP3 Salesforce USA494 Salesforce USA708 Salesforce USA354 Salesforce USA880S Salesforce USA602 Salesforce AUS60 Salesforce USA866 Salesforce AUS64 Salesforce AUS14S Salesforce FRA52 Salesforce DEU110 Salesforce USA432S Salesforce USA480 Salesforce USA580 Salesforce USA790 Salesforce USA254S Salesforce IND10S Salesforce IND28S Salesforce USA3S Salesforce USA262S Salesforce USA274 Salesforce USA742 Salesforce FRA74 Salesforce AUS26S Salesforce CAN54 Salesforce SGP4S Salesforce USA418 Salesforce USA328 Salesforce USA810 Salesforce JPN136 Salesforce USA2S Salesforce IND82 Salesforce IND86 Salesforce CAN52 Salesforce ITA24 Salesforce USA642 Salesforce USA600 Salesforce FRA4S Salesforce JPN22S Salesforce USA754S Salesforce AUS74 Salesforce CAN20S Salesforce DEU112 Salesforce CAN42 Salesforce USA596 Salesforce USA610 Salesforce FRA62 Salesforce USA840 Salesforce DEU10S Salesforce USA304 Salesforce FRA6S Salesforce USA644 Salesforce FRA90 Salesforce DEU90 Salesforce CHE6 Salesforce BRA8S Salesforce USA452 Salesforce BRA32 Salesforce USA736 Salesforce CAN40 Salesforce AUS82 Salesforce AUS18S Salesforce USA764S Salesforce USA20S Salesforce USA604 Salesforce BRA14 Salesforce USA700 Salesforce CAN80 Salesforce BRA44 Salesforce AUS70 Salesforce USA36 Salesforce USA372 Salesforce AUS76 Salesforce USA288 Salesforce USA61 Salesforce BRA36 Salesforce USA13 Salesforce USA434S Salesforce USA62S Salesforce CHE2S Salesforce USA760S Salesforce USA326 Salesforce CAN36 Salesforce USA618 Salesforce IND2S Salesforce USA574 Salesforce IND108 Salesforce USA892S Salesforce IND138 Salesforce USA770S Salesforce BRA18 Salesforce USA314 Salesforce USA698 Salesforce USA696 Salesforce AUS102 Salesforce JPN140 Salesforce USA268S Salesforce USA590 Salesforce USA924 Salesforce USA250S Salesforce DEU70 Salesforce AUS90 Salesforce IND88 Salesforce AUS88 Salesforce AUS28S Salesforce DEU122 Salesforce DEU12S Salesforce USA30S Salesforce USA450 Salesforce DEU120 Salesforce USA638 Salesforce DEU3 Salesforce FRA70 Salesforce USA626 Salesforce USA472 Salesforce IND14S Salesforce USA654S Salesforce JPN132 Salesforce IND62 Salesforce USA468 Salesforce FRA80 Salesforce AUS94 Salesforce USA322 Salesforce USA28S Salesforce USA422 Salesforce FRA56 Salesforce IND118 Salesforce USA416 Salesforce USA712S Salesforce ITA36 Salesforce USA260S Salesforce DEU46 Salesforce USA22S Salesforce JPN6S Salesforce USA59 Salesforce IND74 Salesforce USA668S Salesforce USA438 Salesforce CAN70S Salesforce IND18S Salesforce JPN138 Salesforce USA780 Salesforce USA272 Salesforce AUS13 Salesforce USA862 Salesforce IND70 Salesforce USA870S Salesforce AUS22S Salesforce USA350 Salesforce USA648 Salesforce USA884S Salesforce USA592 Salesforce USA572 Salesforce USA890S Salesforce USA598 Salesforce IND20S Salesforce USA464 Salesforce USA636 Salesforce JPN10S Salesforce USA874S Salesforce FRA54 Salesforce USA694 Salesforce USA776 Salesforce USA344 Salesforce BRA3 Salesforce USA578 Salesforce USA632 Salesforce USA886S Salesforce BRA24 Salesforce IND60 Salesforce FRA8S Salesforce USA688 Salesforce IND22S Salesforce ITA14 Salesforce DEU8S Salesforce USA280 Salesforce AUS77 Salesforce DEU48S Salesforce IND94 Salesforce USA550 Salesforce USA718 Salesforce DEU108 Salesforce USA672S Salesforce DEU94 Salesforce DEU36 Salesforce FRA88 Salesforce USA446S Salesforce DEU66 Salesforce IND12S Salesforce USA752S Salesforce DEU118 Salesforce FRA24S Salesforce USA876 Salesforce ITA2S Salesforce FRA34 Salesforce USA584 Salesforce USA646 Salesforce FRA1 Salesforce ITA30 Salesforce USA716 Salesforce IND120 Salesforce USA248S Salesforce BRA6S Salesforce JPN12S Salesforce USA544 Salesforce IND54S Salesforce IND68 Salesforce USA282 Salesforce DEU100 Salesforce USA286 Salesforce ITA4S Salesforce ITA6 Salesforce ITA22S Salesforce USA850 Salesforce USA542S Salesforce USA852 Salesforce IND64 Salesforce FRA32 Salesforce IND136 Salesforce USA374 Salesforce DEU86 Salesforce AUS58 Salesforce USA334 Salesforce USA686 Salesforce ITA28 Salesforce USA384 Salesforce USA838 Salesforce FRA66 Salesforce USA678 Salesforce FRA7 Salesforce IND3S Salesforce USA900S Salesforce USA624 Salesforce IND96 Salesforce IDN2S Salesforce ITA18 Salesforce DEU11 Salesforce USA872S Salesforce USA606 Salesforce BRA28 Salesforce DEU68 Salesforce USA242S Salesforce USA564 Salesforce FRA86 Salesforce JPN144 Salesforce IND76 Salesforce ITA42 Salesforce ITA38 Salesforce ITA8 Salesforce USA586 Salesforce USA704 Salesforce USA202S Salesforce USA566 Salesforce USA548 Salesforce USA80S Salesforce IDN8 Salesforce AUS20S Salesforce USA762S Salesforce SGP10 Salesforce USA786S Salesforce AUS4S Salesforce USA676 Salesforce BRA34 Salesforce USA546 Salesforce AUS6S Salesforce DEU102 Salesforce USA408 Salesforce CAN27 Salesforce USA788 Salesforce IND104 Salesforce FRA5 Salesforce DEU5 Salesforce CHE4S Salesforce DEU4S Salesforce FRA36 Salesforce DEU54 Salesforce DEU56 Salesforce DEU58 Salesforce DEU60 Salesforce DEU62S Salesforce USA220 Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce USA230 Salesforce USA232 Salesforce USA234 Salesforce USA236 Salesforce CHE28 Salesforce FRA100 Salesforce FRA104 Salesforce FRA42 Salesforce FRA44 Salesforce FRA46 Salesforce FRA48

Latest Updates ( sorted recent to last )

UPDATE 4 days ago - at 04/22/2025 09:02AM

The rollback is actively progressing as expected, and we're already seeing positive results.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 4 days ago - at 04/22/2025 08:27AM

Further investigation shows that the impact radius has increased in other instances, and we have amended the post to reflect the other impacted instances.

The rollback is progressing across the impacted instances, and initial results are positive.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 4 days ago - at 04/22/2025 07:41AM

At 22:00 UTC on April 21, 2025, we became aware of an issue in which customers are unable to use the Einstein bots feature and experience an error “message not sent” when selecting any option. This is impacting all menus and submenus. We identified that this is related to a recent deployment, and pre-checks are in progress to proceed with the rollback to restore the services.

Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience the impact. We apologize for any confusion caused by this.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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