Outage in Salesforce
Feature Disruption
Resolved Minor
April 22, 2025 - Started 2 months ago
- Lasted about 2 months
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Outage Details
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce GBR1 Salesforce GBR100 Salesforce GBR102 Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR112 Salesforce GBR116 Salesforce GBR118 Salesforce GBR120 Salesforce GBR122 Salesforce GBR124 Salesforce GBR2S Salesforce GBR34 Salesforce GBR36 Salesforce GBR38 Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR46 Salesforce GBR48 Salesforce GBR4S Salesforce GBR50 Salesforce GBR52 Salesforce GBR54 Salesforce GBR56 Salesforce GBR58 Salesforce GBR60S Salesforce GBR62S Salesforce GBR64 Salesforce GBR66 Salesforce GBR68 Salesforce GBR70 Salesforce GBR72 Salesforce GBR74 Salesforce GBR76 Salesforce GBR78 Salesforce GBR80 Salesforce GBR82 Salesforce GBR84 Salesforce GBR86 Salesforce GBR88 Salesforce GBR90S Salesforce GBR92S Salesforce GBR94 Salesforce GBR96 Salesforce GBR98 Salesforce SWE1 Salesforce SWE1 Salesforce SWE10 Salesforce SWE100 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE114 Salesforce SWE118 Salesforce SWE12 Salesforce SWE120S Salesforce SWE122 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE20 Salesforce SWE22 Salesforce SWE24 Salesforce SWE26 Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE32 Salesforce SWE34 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE44S Salesforce SWE46 Salesforce SWE48 Salesforce SWE4S Salesforce SWE4S Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE60S Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE6S Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE8 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce SWE98Latest Updates ( sorted recent to last )
UPDATE
2 months ago - at 04/22/2025 07:41AM
At 22:00 UTC on April 21, 2025, we became aware of an issue in which customers are unable to use the Einstein bots feature and experience an error “message not sent” when selecting any option. This is impacting all menus and submenus. We identified that this is related to a recent deployment, and pre-checks are in progress to proceed with the rollback to restore the services.
Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience the impact. We apologize for any confusion caused by this.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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