Outage in Salesforce

Feature Degradation

Minor
April 30, 2025 - Started about 6 hours ago

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Outage Details

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
UPDATE about 3 hours ago - at 05/01/2025 12:22AM

In order to develop a comprehensive workaround, the Salesforce Technology team is in the process of gathering and validating information with customers. We expect this process to take up to 24 hours. In the meantime, we continue to strongly advise customers to refrain from initiating sandbox refreshes until further notice.

We will provide an update at 16:00 UTC on May 1, 2025 or sooner if more information becomes available.

UPDATE about 4 hours ago - at 04/30/2025 11:45PM

The Salesforce Technology team is working on developing a workaround to restore services. We continue to strongly advise customers to refrain from initiating sandbox refreshes until further notice.

We will provide an update in 60 minutes or sooner if more information becomes available.

UPDATE about 5 hours ago - at 04/30/2025 10:49PM

At 13:46 UTC, we identified a performance degradation affecting multiple instances within the sandbox environment. During sandbox refresh operations, customers may experience access issues with certain tools, including Workbench, Data Loader, and Salesforce DX.

We strongly advise customers to refrain from initiating sandbox refreshes until further notice.

We are actively working to resolve the issue and will provide an update in 60 minutes or sooner if more information is available.

INVESTIGATINGPOTENTIALCAUSE about 6 hours ago - at 04/30/2025 09:56PM

We are investigating a potential cause of the issue.

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