Feature Degradation

A fix has been implemented and is expected to resolve the issue by midnight. Early results show successful customer logins, and the environment will be continuously monitored for stability as the system recovers.

We will provide an update as soon as more information is available.

We are continuing to develop a suitable workaround and are currently investigating external API call issues within sandboxes. Testing is in progress across multiple environments as we analyze network traffic to pinpoint potential request obstacles.

We are actively working to resolve the issue and will provide an update as soon as more information is available.

In order to develop a comprehensive workaround, the Salesforce Technology team is in the process of gathering and validating information with customers. We expect this process to take up to 24 hours. In the meantime, we continue to strongly advise customers to refrain from initiating sandbox refreshes until further notice.

We will provide an update at 16:00 UTC on May 1, 2025 or sooner if more information becomes available.

The Salesforce Technology team is working on developing a workaround to restore services. We continue to strongly advise customers to refrain from initiating sandbox refreshes until further notice.

We will provide an update in 60 minutes or sooner if more information becomes available.

At 13:46 UTC, we identified a performance degradation affecting multiple instances within the sandbox environment. During sandbox refresh operations, customers may experience access issues with certain tools, including Workbench, Data Loader, and Salesforce DX.

We strongly advise customers to refrain from initiating sandbox refreshes until further notice.

We are actively working to resolve the issue and will provide an update in 60 minutes or sooner if more information is available.

We are investigating a potential cause of the issue.