Outage in Salesforce
Feature Degradation
Resolved Minor
May 12, 2025 - Started 11 months ago
- Lasted about 3 hours
Incident Report
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce DEU100 Salesforce DEU102 Salesforce DEU104S Salesforce DEU106 Salesforce DEU108 Salesforce DEU10S Salesforce DEU110 Salesforce DEU112 Salesforce DEU114S Salesforce DEU116S Salesforce DEU118 Salesforce DEU120 Salesforce DEU122 Salesforce DEU124 Salesforce DEU126 Salesforce DEU128 Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU36 Salesforce DEU38 Salesforce DEU46 Salesforce DEU48S Salesforce DEU4S Salesforce DEU50S Salesforce DEU52 Salesforce DEU54 Salesforce DEU56 Salesforce DEU58 Salesforce DEU60 Salesforce DEU62S Salesforce DEU66 Salesforce DEU68 Salesforce DEU6S Salesforce DEU70 Salesforce DEU72 Salesforce DEU74 Salesforce DEU76 Salesforce DEU78 Salesforce DEU84 Salesforce DEU86 Salesforce DEU8S Salesforce DEU90 Salesforce DEU92 Salesforce DEU94 Salesforce DEU96Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
11 months ago - at 05/12/2025 11:33AM
A subset of customers using a subset of Einstein features, such as Case Classification, Article Recommendations, and Insights, are experiencing a feature degradation that began at 08:00 UTC on May 12, 2025. Initial investigations have determined that the potential trigger is an issue with autoscaling not completing. We have begun manual scaling to allow the services to handle requests as expected. The team is monitoring the service and is seeing positive results.
We’ll provide an update once the action being taken has been completed, or sooner if additional information becomes available.
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