Outage in Salesforce

Feature Degradation

Resolved Minor
May 13, 2025 - Started about 13 hours ago - Lasted about 3 hours

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Outage Details

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA202S Salesforce USA20S Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce USA22S Salesforce USA230 Salesforce USA232 Salesforce USA234 Salesforce USA236 Salesforce USA238 Salesforce USA26 Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA272 Salesforce USA274 Salesforce USA276 Salesforce USA278 Salesforce USA280 Salesforce USA282 Salesforce USA286 Salesforce USA288 Salesforce USA28S Salesforce USA290 Salesforce USA292 Salesforce USA294 Salesforce USA296 Salesforce USA300 Salesforce USA302 Salesforce USA304 Salesforce USA30S Salesforce USA32S Salesforce USA34 Salesforce USA36 Salesforce USA364 Salesforce USA408 Salesforce USA410 Salesforce USA412 Salesforce USA414 Salesforce USA416 Salesforce USA418 Salesforce USA420 Salesforce USA422 Salesforce USA424 Salesforce USA426 Salesforce USA428 Salesforce USA430 Salesforce USA432S Salesforce USA434S Salesforce USA436 Salesforce USA438 Salesforce USA440 Salesforce USA442 Salesforce USA444 Salesforce USA446S Salesforce USA448S Salesforce USA450 Salesforce USA452 Salesforce USA454 Salesforce USA456 Salesforce USA460 Salesforce USA462 Salesforce USA464 Salesforce USA466 Salesforce USA468 Salesforce USA470 Salesforce USA472 Salesforce USA474 Salesforce USA476 Salesforce USA478 Salesforce USA480 Salesforce USA488S Salesforce USA490S Salesforce USA494 Salesforce USA496 Salesforce USA534S Salesforce USA538 Salesforce USA540S Salesforce USA542S Salesforce USA544 Salesforce USA546 Salesforce USA548 Salesforce USA550 Salesforce USA552 Salesforce USA554 Salesforce USA556 Salesforce USA558 Salesforce USA560 Salesforce USA562 Salesforce USA564 Salesforce USA566 Salesforce USA568 Salesforce USA570 Salesforce USA572 Salesforce USA574 Salesforce USA576 Salesforce USA578 Salesforce USA580 Salesforce USA582 Salesforce USA584 Salesforce USA586 Salesforce USA588 Salesforce USA590 Salesforce USA592 Salesforce USA594 Salesforce USA596 Salesforce USA598 Salesforce USA600 Salesforce USA602 Salesforce USA604 Salesforce USA606 Salesforce USA608 Salesforce USA60S Salesforce USA610 Salesforce USA612 Salesforce USA614 Salesforce USA616 Salesforce USA618 Salesforce USA620 Salesforce USA622 Salesforce USA624 Salesforce USA626 Salesforce USA628 Salesforce USA62S Salesforce USA630 Salesforce USA632 Salesforce USA634 Salesforce USA636 Salesforce USA638 Salesforce USA640 Salesforce USA642 Salesforce USA644 Salesforce USA646 Salesforce USA648 Salesforce USA650 Salesforce USA652 Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA674 Salesforce USA676 Salesforce USA678 Salesforce USA680 Salesforce USA682 Salesforce USA684 Salesforce USA686 Salesforce USA688 Salesforce USA690 Salesforce USA692 Salesforce USA694 Salesforce USA696 Salesforce USA698 Salesforce USA700 Salesforce USA702 Salesforce USA704 Salesforce USA706 Salesforce USA708 Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA8S Salesforce USA900S Salesforce USA902S
Latest Updates ( sorted recent to last )
UPDATE about 11 hours ago - at 05/13/2025 07:16AM

Customers may be seeing signs of recovery as the issue has intermittently self-resolved. The team is still evaluating possible mitigation steps to ensure the issue does not recur.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE about 12 hours ago - at 05/13/2025 06:33AM

The Salesforce Technology team is actively working on a fix to restore services as soon as possible. In parallel, the team is evaluating alternate solutions to help accelerate recovery and ensure a smooth restoration. Additional checks are ongoing to maintain system stability.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE about 12 hours ago - at 05/13/2025 06:08AM

Upon investigation, the Salesforce Technology team has identified the issue and is actively working on a fix to restore services as quickly as possible. Additional checks are underway to ensure continued system stability.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 13 hours ago - at 05/13/2025 05:47AM

At 22:15 UTC, on May 12, 2025, the Salesforce Technology team identified a feature degradation affecting multiple instances. This issue impacted the functionality responsible for creating records and applying customized matching rules. As a result, customers may not receive a warning for likely duplicate records during record creation.
The Technology team is actively engaged and is exploring multiple paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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