Outage in Salesforce
Feature Disruption
Resolved Minor
May 13, 2025 - Started about 6 hours ago
- Lasted about 2 hours
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Outage Details
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
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UPDATE
about 5 hours ago - at 05/13/2025 06:40PM
We’ve identified a recent change that may have triggered this issue and are actively exploring multiple strategies to mitigate the impact and restore services as quickly as possible
We’ll provide an update within 60 minutes or sooner if new information becomes available.
STARTTIMEREVISION
about 5 hours ago - at 05/13/2025 05:56PM
Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to 03:35 UTC on May 10, 2025, to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
UPDATE
about 5 hours ago - at 05/13/2025 05:52PM
At 03:35 UTC on May 10, we identified a feature disruption impacting Salesforce sandbox instances. During this time, customers may be unable to preview bots and agents, as the action may fail.
The trigger has been identified, and our team is actively working on a resolution.
We’ll provide an update within 30 minutes or sooner if new information becomes available
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