Outage in Salesforce
Performance Degradation impacting email sends and syncs
Resolved Minor
May 12, 2025 - Started 11 months ago
- Lasted 1 day
Incident Report
On May 12, 2025, at 16:00 UTC, a subset of customers using a specific third-party email provider may experience issues sending emails and syncing them to Salesforce with Einstein Activity Capture. Impacted services include Sales Engagement, Einstein Activity Capture, and Salesforce Inbox.
We are investigating potential triggers for this issue, and we’ll provide an update in 60 minutes or sooner if additional information becomes available.
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Latest Updates ( sorted recent to last )
UPDATE
11 months ago - at 05/13/2025 10:22PM
We are working on a potential solution and are monitoring the progress of the fix. We will provide an update upon completion of the fix or if significant information becomes available.
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