Outage in Salesforce

Performance Degradation

Resolved Minor
May 14, 2025 - Started about 1 month ago - Lasted about 1 hour

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
UPDATE about 1 month ago - at 05/14/2025 06:26AM

The Salesforce Technology team is actively investigating an issue causing intermittent delays for some customers using Agentforce services.
We have confirmed that this issue is not related to previously mentioned domains such as help.salesforce.com or salesforce.com, and we apologize for any confusion caused by earlier messaging.

Our team has begun implementing a fix and continues to monitor the service closely to ensure stability and recovery.

We will provide an update upon significant change or sooner if any new information arises.

UPDATE about 1 month ago - at 05/14/2025 05:40AM

The Salesforce Technology team is investigating an issue whereby some customers may encounter intermittent delays when interacting with support agents on help.salesforce.com and salesforce.com.

We will provide an update upon significant change or sooner if any new information arises.

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