Outage in Salesforce
Performance Degradation
Resolved Minor
May 14, 2025 - Started 20 days ago
- Lasted about 1 hour
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Outage Details
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce BRA14 Salesforce BRA18 Salesforce BRA32 Salesforce BRA48 Salesforce CAN50 Salesforce CS237 Salesforce CS249 Salesforce CS263 Salesforce NA168 Salesforce NA235 Salesforce NA238 Salesforce NA244 Salesforce NA246 Salesforce USA1 Salesforce USA238 Salesforce USA320 Salesforce USA34 Salesforce USA348 Salesforce USA358 Salesforce USA562 Salesforce USA580 Salesforce USA700 Salesforce USA714 Salesforce USA738 Salesforce USA778 Salesforce USA792SLatest Updates ( sorted recent to last )
UPDATE
20 days ago - at 05/14/2025 06:26AM
The Salesforce Technology team is actively investigating an issue causing intermittent delays for some customers using Agentforce services.
We have confirmed that this issue is not related to previously mentioned domains such as help.salesforce.com or salesforce.com, and we apologize for any confusion caused by earlier messaging.
Our team has begun implementing a fix and continues to monitor the service closely to ensure stability and recovery.
We will provide an update upon significant change or sooner if any new information arises.
UPDATE
20 days ago - at 05/14/2025 05:40AM
The Salesforce Technology team is investigating an issue whereby some customers may encounter intermittent delays when interacting with support agents on help.salesforce.com and salesforce.com.
We will provide an update upon significant change or sooner if any new information arises.
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