Outage in Salesforce
Feature Disruption
Resolved Minor
May 14, 2025 - Started about 5 hours ago
- Lasted about 4 hours
Need to monitor Salesforce outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Salesforce, and never miss an outage again.
Start Free Trial
Outage Details
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce ARE2S Salesforce AUS14S Salesforce AUS18S Salesforce AUS20S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS2S Salesforce AUS36S Salesforce AUS38S Salesforce BRA2S Salesforce BRA54S Salesforce BRA6S Salesforce CAN2S Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CHE26S Salesforce CHE2S Salesforce CS236 Salesforce CS237 Salesforce CS239 Salesforce CS240 Salesforce CS242 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS253 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS291 Salesforce CS293 Salesforce CS294 Salesforce CS295 Salesforce CS311 Salesforce CS312 Salesforce CS313 Salesforce CS314 Salesforce CS321 Salesforce CS332 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce DEU114S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU48S Salesforce DEU62S Salesforce DEU6S Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA6S Salesforce FRA96S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR42S Salesforce GBR44S Salesforce GBR90S Salesforce GBR92S Salesforce IDN2S Salesforce IND10S Salesforce IND12S Salesforce IND20S Salesforce IND22S Salesforce IND24S Salesforce IND3S Salesforce IND4S Salesforce IND6S Salesforce IND8S Salesforce ISR4S Salesforce ITA2S Salesforce JPN10S Salesforce JPN12S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN28S Salesforce JPN2S Salesforce JPN6S Salesforce KOR2S Salesforce SGP2S Salesforce SGP6S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE60S Salesforce SWE6S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA20S Salesforce USA222S Salesforce USA224S Salesforce USA240S Salesforce USA244S Salesforce USA246S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA3S Salesforce USA448S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA710S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA80S Salesforce USA870S Salesforce USA872S Salesforce USA8SLatest Updates ( sorted recent to last )
IMPACTRADIUSDECREASE
about 2 hours ago - at 05/14/2025 03:38PM
Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.
UPDATE
about 3 hours ago - at 05/14/2025 02:53PM
The team is continuing to roll back the release on impacted instances and is validating that the service is being restored. We'll provide an update in 60 minutes or sooner if we have more information.
UPDATE
about 4 hours ago - at 05/14/2025 01:55PM
The rollbacks are still underway, and customers should see signs of improvement as they complete.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 4 hours ago - at 05/14/2025 01:09PM
The rollback of the test instance has completed, and the team has validated that it was successful. The team is rolling back all the impacted instances. This is expected to take approximately an hour to complete.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 5 hours ago - at 05/14/2025 12:45PM
The rollback on a test instance is still underway. In parallel, the team is investigating whether a fix forward is a viable option if an alternative path to resolution is needed.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 5 hours ago - at 05/14/2025 12:29PM
We are working to roll back the recent release on a test instance. We will validate whether this resolves the issue, and if we receive positive results, we will perform a rollback across all impacted instances.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 5 hours ago - at 05/14/2025 12:17PM
On May 13, 2025, customers on sandbox instances that received a recent release began experiencing a feature disruption impacting the Agentforce Copilot builder. Customers are reporting that the “save” button is not appearing, meaning they cannot save changes to their agents. The issue only impacts sandbox instances and doesn’t affect production environments. We are working on engaging relevant teams to investigate this issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Latest Salesforce outages
Performance Degradation - about 12 hours ago
Feature Disruption - about 24 hours ago
Performance Degradation - 1 day ago
Feature Degradation - 1 day ago
Performance Degradation - 2 days ago
Stop Juggling Dozens of Status Pages – Monitor Them All in One Place
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4200 services available
Integrations with
