Outage in Salesforce
Performance Degradation
Resolved Minor
May 15, 2025 - Started 11 months ago
- Lasted about 4 hours
Incident Report
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD194Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
11 months ago - at 05/15/2025 02:44PM
We’re continuing to investigate the trigger of the issue, and efforts are underway to determine an appropriate resolution path.
We’ll provide an update within 60 minutes or sooner if new information becomes available.
UPDATE
11 months ago - at 05/15/2025 01:43PM
We’ve identified a recent change that may have triggered this issue and are actively exploring multiple strategies to resolve the impact and restore services as quickly as possible
We’ll provide an update within 60 minutes or sooner if new information becomes available.
UPDATE
11 months ago - at 05/15/2025 12:53PM
The team found no issues with the application or storage. Investigation is ongoing, focusing on the database cluster. The team is actively assessing whether a recent change may have contributed to the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
11 months ago - at 05/15/2025 12:21PM
At 08:26 UTC on May 15, we started to observe a performance degradation impacting our B2C Commerce Cloud environment. Customers may experience delays when updating or promoting new products to Storefronts, though ordering existing products remains unaffected. We've traced the issue to a delay in replication from staging to production. Our database team is actively investigating the database cluster to resolve the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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