Performance Degradation

We’re continuing to investigate the trigger of the issue, and efforts are underway to determine an appropriate resolution path.

We’ll provide an update within 60 minutes or sooner if new information becomes available.

We’ve identified a recent change that may have triggered this issue and are actively exploring multiple strategies to resolve the impact and restore services as quickly as possible

We’ll provide an update within 60 minutes or sooner if new information becomes available.

The team found no issues with the application or storage. Investigation is ongoing, focusing on the database cluster. The team is actively assessing whether a recent change may have contributed to the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 08:26 UTC on May 15, we started to observe a performance degradation impacting our B2C Commerce Cloud environment. Customers may experience delays when updating or promoting new products to Storefronts, though ordering existing products remains unaffected. We've traced the issue to a delay in replication from staging to production. Our database team is actively investigating the database cluster to resolve the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.