Outage in Salesforce
Agentforce Performance Degradation
Minor
May 16, 2025 - Started about 9 hours ago
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Outage Details
There’s a performance degradation impacting Agentforce, and we’re working to resolve it. At this time customers using Agentforce are unable to load configurations or perform actions. We’re investigating the issue, and we’ll provide an update in 30 minutes or sooner if additional information becomes available.
Components affected
Salesforce CAN20S Salesforce CAN26 Salesforce CAN28 Salesforce CAN2S Salesforce CAN34 Salesforce CAN36 Salesforce CAN38 Salesforce CAN40 Salesforce CAN42 Salesforce CAN44 Salesforce CAN46 Salesforce CAN48 Salesforce CAN4S Salesforce CAN50 Salesforce CAN52 Salesforce CAN54 Salesforce CAN56 Salesforce CAN6S Salesforce CAN70S Salesforce CAN80 Salesforce CAN86S Salesforce CAN8S Salesforce USA1 Salesforce USA220 Salesforce USA222S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA246S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA2S Salesforce USA312 Salesforce USA314 Salesforce USA316 Salesforce USA318 Salesforce USA320 Salesforce USA322 Salesforce USA324 Salesforce USA326 Salesforce USA328 Salesforce USA330 Salesforce USA332 Salesforce USA334 Salesforce USA336 Salesforce USA338 Salesforce USA340 Salesforce USA342 Salesforce USA344 Salesforce USA346 Salesforce USA348 Salesforce USA350 Salesforce USA352 Salesforce USA354 Salesforce USA356 Salesforce USA358 Salesforce USA360 Salesforce USA366S Salesforce USA372 Salesforce USA374 Salesforce USA376 Salesforce USA384 Salesforce USA3S Salesforce USA80S Salesforce USA856 Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA876 Salesforce USA878Latest Updates ( sorted recent to last )
IMPACTRADIUSINCREASE
about 6 hours ago - at 05/16/2025 08:04PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 8 hours ago - at 05/16/2025 06:08PM
We are working on increasing capacity as a potential fix. We’ll provide an update once our capacity increase is complete or sooner if additional information becomes available.
UPDATE
about 8 hours ago - at 05/16/2025 05:36PM
We identified the potential trigger for this issue and are exploring a fix to restore services as soon as possible.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 9 hours ago - at 05/16/2025 05:02PM
On May 15 at 16:30 UTC, we identified a performance degradation impacting Agentforce. Customers may observe stale or outdated event logs across multiple environments.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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