Outage in Salesforce
Performance Degradation
Resolved Minor
May 18, 2025 - Started 11 months ago
- Lasted about 2 hours
Incident Report
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce BRA24 Salesforce BRA2S Salesforce BRA30 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA38 Salesforce BRA44 Salesforce BRA48 Salesforce BRA4S Salesforce BRA50 Salesforce BRA54S Salesforce BRA6S Salesforce BRA8STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IMPLEMENTINGSOLUTION
11 months ago - at 05/18/2025 08:38AM
The Technology team identified a network configuration that is causing the issue and is working on implementing a fix to resolve it.
We will provide an update in 30 minutes or sooner if we have more information.
UPDATE
11 months ago - at 05/18/2025 08:06AM
We remain engaged and continue to determine the best path to resolution.
We will provide an update in 30 minutes or sooner if we have more information.
ISSUEISOLATEDNETWORKTIER
11 months ago - at 05/18/2025 07:27AM
At 05:09 UTC, on May 18, 2025, the Salesforce technology team noted a performance degradation impacting multiple instances within the Salesforce production environment.
We isolated the issue to the network tier and are working to find the best path to resolution. We will provide an update in 30 minutes or sooner if we have more information.
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